Mwave Reviews

I placed an order on the 22/07/2021 and 7 days later it's still processing. Contacted support numerous times and have been told different stories. Was also told my order had been forwarded to the warehouse with high priority on two occasions. Yet my order is yet to be sent. On the website it says 1-2 processing days, yes I can understand that due to the lockdown there may be some delays however a week gone by and my order still hasn't processed? Don't recommend ordering from here unless you're willing to wait a long time.

Ordered an Asus gaming monitor. The price was significantly cheaper than in NZ and it came faster than expected. Really happy with MWave

Ordered 4 x RAM chips from Mwave. A somewhat urgent requirement but expecting the usual 'in the post a day or 2 later' as is the case with every other online supplier.
Placed an order on 13th. Four days later order status is still "processing". No phone number to contact them. Their chat is merely a bot that can't answer anything.

The service here is terrible! You can't call them which is insane, plus, when something is shown as in stock and one orders click n collect, it can take days to get that email needed to go pick it up!

They need to revamp their customer service and allow customers to actually call them.

I ordered a monitor online at the beginning of November (it's February now).

I never received the monitor, nor a refund. I contacted customer service twice, both times was assured that the issue would be resolved.

It was not resolved. The tickets were closed and I was ignored further.

I've just raised my third customer service request.

Who knows if I'll ever get my money back? Robbery.

Faulty GPU, refusal to accept it's been faulty since I purchased it, over 2 months ago. I already have proof to show it's been repaired previously, and it has failed again.

DON'T DO IT. They say they refund/repair on their FAQs, but it's rubbish, over a week waiting and still no progress to admit my GPU isn't working the way it should be.

I recently made a purchase on their online site. they provided with second hand item that had hair inside. i made full payment however the product arrived as a used/ or tested product that was definitely not new.
reported them to accc. never again Mwave.

Anyone who leaves a review here clearly cannot read, as this is the wrong website for the Australian Retailer.

Failed to deliver goods within the specified time. (One low range GPU) $189 AUD order was cancelled. Still haven't received refund over 3 days. Avoid this site and headache, Scorptec or Austin computers are highly recommended

Multiple unclear email notifications on order status change (got 4 emails on every status change and was not clear what status means that it is ready for pickup). Return policy is confusing and misleading. Awful customer service, stay away.